This policy explains how SJ Peptides handles returns, refunds and order problems for purchases made on mjpeptidestore.com.
Incorrect, damaged or missing items
If you receive the wrong product, a damaged product or an incomplete order, email support@mjpeptidestore.com promptly with your order number and photographs of the items and packaging. Once we have reviewed your request we will arrange a replacement or a refund to your original payment method.
Returns of unwanted items
Because research materials are sensitive to storage and handling conditions, we cannot accept returns of opened products or products that have left our control and cannot be verified. Unopened items may be considered for return at our discretion; please contact us before sending anything back.
Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have not yet been dispatched can usually be cancelled and refunded in full.
How refunds are paid
Approved refunds are issued to the original payment method. The time it takes for the funds to appear depends on your payment provider.
Contact
For any question about this policy, email support@mjpeptidestore.com.